$62 billion dollars is lost by U.S. companies each year due to poor customer experience & service. Inside of "4 CX Pillars to Grow Your Business Now" Adrian Brady-Cesana author & founder of CXChronicles, a customer experience optimization agency in New York. Adrian takes the reader through his 10+ years experience building, leading & scaling venture capital backed startup companies in New York City with a keen focus on the importance of the 4 CX Pillars; Team, Tools, Process & Feedback. This book is perfect for startup founders, entrepreneurs, executives, who are building, scaling & growing their business and teams into the future. Read about the 4 CX Pillars today & join the "CX Nation" on the CXChronicles Podcast today!