Read Online Spinning Up ServiceNow: IT Service Managers' Guide to Successful User Adoption MOBI
Time and again ITSM initiatives flounder not because they lack the merits but because of the resistance encountered from the people affected. So often we illude ourselves with lines like: If only it was enforced from the top, or was 'properly' planned, or people were 'professional', etc... Drawing on lessons learned in spinning up the adoption of ServiceNow throughout the Al Jazeera network, Gabriele Kahlout shows IT service managers how they can aptly overcome users resistance and manage stakeholders' expectations in the critical phases so that ServiceNow's adoption spins off across the organization. What You'll LearnQuick-start ServiceNow in a matter of days with the minimum configuration required to start processing tickets via emailAvoid the teething problems that can spoil your users' onboarding experience with ServiceNowAutomate the process of scaling up new teams into ServiceNowShape your users' experiences so that they retain their familiar bearings in email and Active Directory while welcoming the power of ServiceNow enhancementsCreate a strategy to avoid common pitfalls that sabotage ITSM programsWho This Book Is For IT managers charged with implementing ServiceNow ITSM suites in their organizations and business analysts determining the requirements for such implementation. The secondary readership is system administrators and developers involved in ITSM.
